Bkash introduces self complaint system for faster service
bKash has introduced a new 'Self Complaint (e-CMS)' feature in its app, enabling customers to lodge complaints related to bKash-to-bank transfers, savings, mobile recharge, and bill payment services directly through the platform.
The newly launched feature aims to make the complaint process simpler, faster, and more efficient. After submitting a complaint, customers can also track its progress through the app, enabling quicker service delivery and greater user convenience.
To lodge a complaint, users need to select 'Customer Service' from the home screen of the bKash app and then choose the 'Complaint' option. They must select the relevant service category, provide the required details, and submit the complaint to complete the process. Customers can also monitor the status of previously submitted complaints by tapping on the 'View Previous Complaints' option within the same section.
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The service allows customers to submit complaints only for issues related to their own bKash transactions. bKash said the primary objective of the feature is to save customers' time and ensure faster resolution through an automated system.
In addition to the in-app self-complaint feature, customers can continue to lodge complaints through Live Chat, the 16247 hotline, or by visiting a bKash customer care centre.
