Islami Bank calls for stronger customer service to boost public trust

Islami Bank PLC chairman M Zubaidur Rahman on Saturday urged bank officials and employees to further strengthen public confidence in the institution by prioritising customer satisfaction and quality of service.

He made the remarks while speaking as the chief guest at an employees' conference covering three zones and five corporate branches of the bank in Dhaka city. The conference was held on 31 January 2026 at Senaprangan in Dhaka Cantonment.

Professor Rahman said clients are the bank's lifeblood, and resolving customer complaints promptly and effectively must remain the institution's primary objective.

'All customer problems must be addressed through improved service. Any complaint will be taken seriously and resolved without delay,' he said, adding that when employees treat the institution as their own, quality of service and operational efficiency increase significantly.

The conference was presided over by Omar Faruk Khan, managing director of Islami Bank Bangladesh PLC.

Among the special guests were Mohammad Khurshid Wahab, chairman of the executive committee, Abdus Salam, chairman of the audit committee, Masud Rahman, chairman of the risk management committee and Abdul Jalil, independent director of the bank.

Altaf Hossain, additional managing director, delivered the welcome address, while Mahboob Alam, deputy managing director, delivered the vote of thanks.

Additional managing directors Engr Mohammad Jamal Uddin Mazumder and Dr M Kamal Uddin Jasim, along with senior executives, heads of the three zones and bank employees, were also present.

Speaking at the conference, managing director Omar Faruk Khan said there is no alternative to expanding investment in small and medium-sized enterprises (SMEs) to strengthen the country's economic base.

He urged bank officials to further expand SME financing and ensure customer-friendly banking services to better serve the general public.