bKash trains distribution staff to curb financial crimes

bKash has organised awareness workshops for more than 16,000 employees across its distribution channels to strengthen efforts to prevent financial crimes, including hundi, illegal betting and money laundering.

The month-long sessions were held nationwide and involved distributors, regional sales teams and distribution house field forces. The workshops focused on compliance practices, including proper financial transaction management within the agent network, identification of fund sources, timely reporting of suspicious transactions, regular data updates, staff monitoring, action against non-compliant agents and the effective use of technology.

According to bKash, its nationwide network of around 350,000 agents plays a key role in promoting financial inclusion by making digital financial services accessible to people from all walks of life. Channel partners are responsible for managing and supervising this network, as well as providing training, ensuring transaction accuracy, encouraging technology adoption and maintaining service quality.

bKash said such awareness and training programmes are conducted regularly in phases throughout the year for employees at all levels of its distribution channels as part of its ongoing monitoring and compliance activities.