Customer service

Customer service

Unlike traditional chatbots, LazyChat can complete a full conversational cycle by integrating directly with Facebook, Instagram, WhatsApp, and Messenger. Collage: TBS

LazyChat: First Bangladeshi-built AI customer service agent

This homegrown AI platform is moving beyond simple chatbots to become a full-fledged ‘AI employee’, boosting sales and minimising human efforts

Walton officials is inaugurating a new smart point of mobile phone named A J Telecom at Shyamoli Square Super Market in Dhaka. Photo: Courtesy

Walton Mobile opens smart point at Shyamoli

Photo: PR

MTB celebrates Customer Service Week

Sketch:TBS

Why we need consumer education for consumer wellbeing

Photo: Courtesy

Upay inaugurates own customer service center

Photo: Courtesy

EBL and Bengal Wellbeing signs customer benefit agreement

Photo: Courtesy

Prime Bank launches first-ever 24X5 trade shop in Bangladesh

Photo: Courtesy

MTB celebrates Customer Service Week

Customers too can make mistakes sometimes. But it is important for restaurant staff to have respectful dialogue with customers. Photo: Noor-a-alam

Is the customer always right? No, but…

MD and CEO of Walton Hi-Tech Industries PLC Golam Murshed and other senior officials at the inaugural function of 'Green CSM'. Photo: Courtesy

Walton launches 'Green CSM' for eco-friendly premium customer service

SBL Training Institute conducted a two-day workshop on “Excellence in Customer Service” on 14 March. Photo: Courtesy

SBL holds training on customer service

Start by becoming humble: Nishat Rahman

Start by becoming humble: Nishat Rahman

Mehjabin Badhon is the Head of Customer Analytics, Process Innovation and Store Strategy at Shwapno (ACI Logistics Ltd).

Customer service is not always about answering queries: Mehjabin Badhon