Banks’ vital role in bridging digital divide

Digitalisation is changing the way we live. From mobile banking to online shopping, from education to healthcare—technology is now part of almost everything we do. 

Bangladesh is moving fast in adopting digital tools, helping improve lives and grow the economy. But while we celebrate this progress, we must ask: Are women equally included in this digital journey?

Sadly, many women in our country are still falling behind in using digital technology. Whether it's due to limited access, inadequate skills, or lack of support, the reality is clear: the digital gap between men and women remains a serious concern.

One of the biggest challenges is digital literacy. Many women, especially in rural areas, have little or no experience with smartphones, apps, or online services. Without proper guidance, using these tools can feel confusing—or even intimidating. 

Social and cultural barriers also play a major role. In some families, women are not encouraged to explore technology or manage finances on their own. Others simply don't get the time, opportunity, or support to learn. This digital gap doesn't just limit access to information, it also restricts opportunities for education, jobs, healthcare, and financial independence. To truly empower women, we must bridge this gap by creating an inclusive digital environment for all.

So, how can we fix this? First, we need more training programmes designed specifically for women. These should be easy to understand, available in local languages, and accessible in both urban and rural areas. Second, families and communities must actively support and encourage women to learn and grow digitally. Third, we need more women-friendly digital services that are simple, safe, and useful. The government, the private sector, and non-profits all have an important role to play.

Banks have a vital role in empowering women to become entrepreneurs and financially independent. By simplifying digital services such as mobile banking, online account opening, and easy-to-access loan applications, banks can remove long-standing barriers that hold women back. More than just offering convenience, these tools help women manage their money, save securely, and access credit when needed — all from a mobile phone.

But access alone isn't enough. Banks must also invest in building digital confidence by offering step-by-step video guides, using local languages, and ensuring women-friendly support. Through these services, a woman can start a small business, apply for a loan without visiting a branch, or attend online training on financial planning or entrepreneurship.

When banks actively support women in the digital space, they don't just provide financial services, they open the door to self-reliance, dignity, and growth.

In this digital age, no woman should be left behind. When women are digitally empowered, they can do more for themselves, their families, and their communities. It's not just about using a smartphone or an app, it's about giving women the confidence and opportunity to shape their future. Let's work together to close the gap and make digitalisation a pathway to equality.

Sketch: TBS

Sarmin Atik is an Executive Vice President of Retail and SME Banking at Eastern Bank PLC.

Disclaimer: The views and opinions expressed in this article are those of the authors and do not necessarily reflect the opinions and views of The Business Standard.