Prime Bank, Bangladesh Bank open financial security awareness week

Prime Bank PLC, in collaboration with Bangladesh Bank, recently organised the inaugural ceremony of Customer Awareness Week 2025 (Dhaka Division) at the City Convention Hall in Kishoreganj under the theme 'Building Awareness for Financial Security'.

Md Niamul Kabir, Executive Director of Bangladesh Bank, attended as chief guest. Joydeb Chandra Banik, Director of Bangladesh Bank–Mymensingh Office, and Md Iqbal Hossain, Deputy Managing Director of Prime Bank PLC, were present as special guests. The programme was presided over by Munir Ahmed Chowdhury, Director of the Financial Integrity and Customer Services Department of Bangladesh Bank. The welcome speech was delivered by Mohammad Mahenur Alam, Additional Director of the FICSD and Head of the Strategic Communication Team.

Senior officials from Bangladesh Bank, representatives from 54 banks and 19 non-bank financial institutions, as well as local customers, business leaders, and dignitaries, attended the event.

A presentation on Prime Bank's customer service initiative 'Prime Serve' and its complaint resolution process was delivered by Kazi Reshad Mahbub, Head of Consumer Protection and Service Quality at Prime Bank.

The ceremony featured extensive discussions on secure digital transactions, fraud prevention, cyber risks, customer grievance redressal, data protection, banking policies, and the rights and responsibilities of customers. Several sessions focused on financial inclusion and customer protection to ensure that all segments of society can access financial services safely and confidently.

At the end of the event, customer representatives, Advocate Kamal Siddque and Fakir Mazhar, expressed gratitude to Bangladesh Bank, Prime Bank, and all participants. They emphasised the importance of continuing such awareness initiatives, expressing hope that these efforts will help build a more secure, transparent, and customer-friendly financial sector in Bangladesh.