Karmasangsthan Bank holds nationwide customer service fortnight

As part of the "Youth Festival 2025" celebrations, Karmasangsthan Bank has launched a flagship programme titled "Customer Service Fortnight." On 27 October 2025, simultaneous Public Hearing and Complaint Resolution sessions were held at 33 branches under 33 regional offices across the country.

The initiative aims to strengthen customer engagement, enhance service quality, and promote transparency in banking operations.

Deputy Managing Director Meher Sultana attended the event at Savar Branch, Dhaka; General Manager Mahmuda Yasmin joined the programme at Kaptai Branch, Rangamati; Md Shafiqul Islam Miah participated at Fulpur Branch, Mymensingh; and Md Amirul Islam attended at Dumuria Branch, Khulna. Deputy General Managers from the head office — Md Aktar Hossain Pradhan, A K M Kamruzzaman, Monoj Roy and Md Nazrul Islam — took part in the events at Hatibandha, Panchagarh, Bakerganj and Barhatta branches respectively.

Divisional deputy general managers and regional managers also attended the sessions held in their respective branches to ensure wider participation and effective implementation.

At the Savar Branch, the event was presided over by Deputy General Manager (Divisional Office, Dhaka) Md Iquebal Hossain. Deputy Managing Director Meher Sultana was present as chief guest, while Deputy General Manager (Loans and Advances) Md Moshiur Rahman attended as special guest. The programme was also attended by Regional Manager and Assistant General Manager, Dhaka North Region, Kazi Lailum Munira, along with branch officers, employees, customers and stakeholders.

During the event, guests interacted directly with customers, listened to their feedback and complaints, and discussed ways to improve service delivery. Customers expressed satisfaction with the bank's ongoing services.

Chief Guest Meher Sultana said, "This Public Hearing and Complaint Resolution initiative is a significant step towards establishing a people-friendly administration and ensuring good governance. Through this engagement, Karmasangsthan Bank will be better equipped to deliver effective and accountable service."

Special Guest Md Moshiur Rahman reaffirmed the bank's commitment to transparency, accountability and continuous service improvement, while Chairperson Md Iquebal Hossain emphasised that customers are "partners in progress," and their feedback will guide future service enhancement.