Community Bank Bangladesh PLC launches dedicated service desk

Community Bank Bangladesh PLC is set to launch a "Dedicated Service Desk for Bangladesh Police" simultaneously across all of its branches and sub-branches nationwide on May 12, 2025. The national rollout will be inaugurated from the Bank's Dhanmondi Branch, marking a milestone in the Community Bank's ongoing commitment to serving those who serve the nation.

The initiative is designed to ensure priority banking services for all Bangladesh Police members, acknowledging their invaluable role in the Bank's growth. Bangladeshi police members contribute approximately 50% of the Bank's deposits and loan portfolio.

Mr Ahmad Muyeed graced the launching ceremony at Dhanmondi Branch, Additional Deputy Inspector General (DIG) of Police and Director of Community Bank Bangladesh PLC, as the Chief Guest.

Speaking ahead of the launch, Mr Muyeed stated: "This is a proud moment for both the Bank and the police force. The Dedicated Service Desk reflects the Bank's respect for its roots and commitment to service excellence for the people who have always safeguarded the country. Police members can now walk into any branch knowing that a dedicated desk awaits them."

Mr Kimiwa Saddat, Managing Director (Current Charge), Community Bank Bangladesh PLC, attended the event as a special guest.

Mr. Saddat commented: "The police force is not just a customer segment for us—it is the very foundation of Community Bank. This initiative ensures that every police member knows they have a special place in our branches, with a dedicated officer and process to serve them promptly, respectfully, and effectively."

Each desk will have a designated officer trained to handle queries from police members. If services cannot be provided on-site, they will be formally logged, tracked, and resolved. A call centre will support branches with high volumes to ensure timely responses.

This national initiative reaffirms Community Bank's position as "The Trusted Bank of Bangladesh Police", aiming to simplify banking for police members nationwide.

We express our deep concern and strong condemnation for issuing such a letter without consulting the Postal Department and presenting it to the Chief Advisor. Today, all the officers and employees of the Postal Department in Dhaka gathered at the GPO building to protest against this unjust decision.

The GPO building is not just a building; it is the lifeblood of nearly 40,000 postal department officials and employees, a symbol of their pride and heritage. We consider any attempt to conspiratorially take away this building a direct blow to the country's postal service.

All levels of the postal department strongly request that this proposal be immediately cancelled and that full consultation and consent be obtained before any such decision is made in the future.