City Bank adopts new Swift framework for seamless cross-border payments
City Bank PLC has pledged to elevate the cross-border payments experience by adopting a new Swift framework, guaranteeing individuals and small businesses greater transparency, speed, and reliability when sending and receiving money internationally.
Alongside more than 40 global banks, City Bank has committed to guarantees of full value delivery, no hidden fees, and the fastest possible transaction speeds. Swift announced on 5 March that several banks will adopt the framework by the end of 2026, following its initial launch in September 2025.
City Bank's adoption of the framework swiftly follows its rollout of Swift's end-to-end payment tracking for customers, enabling real-time tracking of international transactions from initiation to completion.
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A launching ceremony for "Real-Time Global Payment Tracking with Swift GPI" was held at City Bank's head office, attended by Managing Director and CEO Mashrur Arefin, Swift CEO and Regional Head for India and South Asia Kiran Shetty, Swift Account Director for India and Country Manager for Bangladesh Arpita Ghosh, and other senior officials.
Customers remitting funds abroad for tuition, medical expenses, or personal needs can now benefit from full payment transparency. Enhanced process optimisation and automated inward remittance handling further ensure rapid availability of funds for beneficiaries.
"Customer expectations are evolving rapidly in the digital era. Our aim is to ensure every transfer is not only secure, but also visible and accountable from end to end," said Arefin.
"We are delighted to unite the industry to deliver the best possible cross-border experience for end customers," said Shetty.
These developments represent a major milestone in City Bank's strategy to digitally transform banking services, leveraging global innovation and advanced financial technology.
