Customers call for quick solution to telcos’ malpractices | The Business Standard
Skip to main content
  • Latest
  • Economy
    • Banking
    • Stocks
    • Industry
    • Analysis
    • Bazaar
    • RMG
    • Corporates
    • Aviation
  • Videos
    • TBS Today
    • TBS Stories
    • TBS World
    • News of the day
    • TBS Programs
    • Podcast
    • Editor's Pick
  • World+Biz
  • Features
    • Panorama
    • The Big Picture
    • Pursuit
    • Habitat
    • Thoughts
    • Splash
    • Mode
    • Tech
    • Explorer
    • Brands
    • In Focus
    • Book Review
    • Earth
    • Food
    • Luxury
    • Wheels
  • More
    • Sports
    • TBS Graduates
    • Bangladesh
    • Supplement
    • Infograph
    • Archive
    • Gallery
    • Long Read
    • Interviews
    • Offbeat
    • Magazine
    • Climate Change
    • Health
    • Cartoons
  • বাংলা
The Business Standard

Tuesday
June 10, 2025

Sign In
Subscribe
  • Latest
  • Economy
    • Banking
    • Stocks
    • Industry
    • Analysis
    • Bazaar
    • RMG
    • Corporates
    • Aviation
  • Videos
    • TBS Today
    • TBS Stories
    • TBS World
    • News of the day
    • TBS Programs
    • Podcast
    • Editor's Pick
  • World+Biz
  • Features
    • Panorama
    • The Big Picture
    • Pursuit
    • Habitat
    • Thoughts
    • Splash
    • Mode
    • Tech
    • Explorer
    • Brands
    • In Focus
    • Book Review
    • Earth
    • Food
    • Luxury
    • Wheels
  • More
    • Sports
    • TBS Graduates
    • Bangladesh
    • Supplement
    • Infograph
    • Archive
    • Gallery
    • Long Read
    • Interviews
    • Offbeat
    • Magazine
    • Climate Change
    • Health
    • Cartoons
  • বাংলা
TUESDAY, JUNE 10, 2025
Customers call for quick solution to telcos’ malpractices

Bangladesh

TBS Report
22 August, 2021, 09:25 pm
Last modified: 22 August, 2021, 09:48 pm

Related News

  • BTRC lowers minimum broadband bill to Tk400
  • Govt asks BTRC to shut down online platforms of Awami League, affiliates
  • BTRC outlines telecom licensing regime simplification, limits licensing layers to 3
  • Will new regulations drive out ISPs in favour of telcos?
  • Telecom network simplification roadmap by April: BTRC chairman

Customers call for quick solution to telcos’ malpractices

Mobile phone subscribers complained regarding internet speed and customer service at the Bangladesh Telecommunication Regulatory Commission’s public hearing 

TBS Report
22 August, 2021, 09:25 pm
Last modified: 22 August, 2021, 09:48 pm
As the smartphone has become an intimate and inseparable extension of the mind and body so the dangers of hacking the phone involve a near total compromise of a person's life and work. Photo: Reuters
As the smartphone has become an intimate and inseparable extension of the mind and body so the dangers of hacking the phone involve a near total compromise of a person's life and work. Photo: Reuters

Mohammad Abdul Kaium, a Banglalink subscriber, lost Tk55 last year from his account without enjoying any services. 

He was so shocked over the incident that he refrained from making any call for months and approached the Banglalink call centre to know the reason for losing his money.

"I was treated as a pendulum between the regional and the main customer care centres of Banglalink until I served a legal notice to the operator," said Kaium while sharing his complaint at the public hearing on the telecommunication services and the regulatory commission's activities on Sunday.  

The Business Standard Google News Keep updated, follow The Business Standard's Google news channel

Following the legal notice, Kaium got back the money that was taken away from his account.  "This is a theft by Banglalink and is not a single case. They are stealing thousands of people's money," he alleged.

Like Kaium, many other telecom customers from different parts of the country presented their complaints before the Bangladesh Telecommunication Regulatory Commission (BTRC) and urged it to take necessary action to stop such malpractices of the operators.

Sheikh Md Niamul Islam, a resident of Chandpur, alleged that people in his neighbourhood have been suffering due to a poor Grameenphone network.

He also said the internet service providers (ISPs) in Chandpur have held the consumers hostage by forming an alliance and charging high rates ignoring the tariffs determined by the government.

They also complained regarding the internet speed, mobile phone and SIM registration, customer service of mobile operators and called for solutions to these problems.

In response, BTRC Chairman Shyam Sunder Sikder said the commission will take necessary action regarding the complaints. He said ''Consumers who are not literate and bold are suffering more silently."

The BTRC chairman promised to deal with the problems on a priority basis and to take action against the mobile operators and ISPs.

At the public hearing, Md Malek from Pabna and Mohammed Monirul Islam from Cumilla complained about the slow internet speed and high prices charged by illegal ISPs.

In response to these allegations, Director General of BTRC's Engineering and Operations Division Brig Gen Md Ehsanul Kabir said if they receive any specific allegation, they will take clear actions against the ISPs without disclosing the complainant's identity.

Commenting on improving the call experience and internet speed, Director General of BTRC's Spectrum Division Brig Gen Md Shahidul Alam said the regulatory commission is working to allot an additional 400MHz spectrum by the end of 2022.

Director General of BTRC's Systems and Services Division Brig Gen Md Nasim Parvez presented the implementation report of the last hearing held in 2019.

He said 60% of the 25 problems that came up at the public hearing in 2019 has been solved, and work to solve the of the rest of the problems is going on.

Regarding the country's mobile internet speed ranking in the Ookla's speed test, Md Nasim Parvez said, '"Ookla's report is not acceptable to us due to its technical and limitation. We are analysing the report and we will come up with our statement soon."

BTRC Vice-Chairman Subrata Roy Maitra, Commissioners Md Mohiuddin Ahmed, Abu Syed Diljar Hussain and AKM Shahiduzzaman were present at the hearing.

Top News

telcos’ malpractices / Mobile phone subscribers / Bangladesh Telecommunication Regulatory Commission / BTRC

Comments

While most comments will be posted if they are on-topic and not abusive, moderation decisions are subjective. Published comments are readers’ own views and The Business Standard does not endorse any of the readers’ comments.

Top Stories

  • Right-wing Knesset members Itamar Ben-Gvir (Left) and Bezalel Smotrich, Jerusalem, September 2022. File Photo: REUTERS/Amir Cohen/Pool
    UK sanctions far-right Israeli ministers over comments on Gaza
  • BNP Secretary General Mirza Fakhrul Islam Alamgir speaks to reporters at the BNP Chairperson’s Gulshan office on 10 June 2025. Photo: Focus Bangla
    Fakhrul urges interim govt to rethink April election timing
  • A passerby walks near a building on fire at the site of a Russian drone strike, amid Russia's attack on Ukraine, in Kyiv, Ukraine June 10, 2025. REUTERS/Thomas Peter
    Russia launches one of war's largest air attacks on Kyiv

MOST VIEWED

  • On left, Abdullah Hil Rakib, former senior vice president (SVP) of BGMEA and additional managing director of Team Group; on right, Captain Md Saifuzzaman (Guddu), a Boeing 787 Dreamliner pilot for Biman Bangladesh Airlines. Photos: Collected
    Ex-BGMEA SVP Abdullah Hil Rakib, Biman 787 pilot Saifuzzaman drown in boating accident in Canada
  • File photo of Eid holidaymakers returning to the capital from their country homes/Rajib Dhar
    Dhaka: The city we never want to return to, but always do
  • Chief Adviser Muhammad Yunus leaves for a four-day visit to the United Kingdom from the Dhaka airport on 9 June 2025. Photo: CA Press Wing
    CA Yunus leaves for UK; discussion expected on renewable energy investment, laundered money
  • File Photo: Collected
    Enhanced surveillance at Ctg airport amid rising global Covid-19 cases
  • Inside the aid ship stormed by Israeli forces on 9 June 2025. Photo: BBC
    Israeli forces stormed aid boat carrying Greta Thunberg bound for Gaza: Freedom Flotilla Coalition
  • Photos: Collected
    Abdul Hamid wasn't arrested because he's not wanted right now: Home adviser

Related News

  • BTRC lowers minimum broadband bill to Tk400
  • Govt asks BTRC to shut down online platforms of Awami League, affiliates
  • BTRC outlines telecom licensing regime simplification, limits licensing layers to 3
  • Will new regulations drive out ISPs in favour of telcos?
  • Telecom network simplification roadmap by April: BTRC chairman

Features

File photo of Eid holidaymakers returning to the capital from their country homes/Rajib Dhar

Dhaka: The city we never want to return to, but always do

1d | Features
Photo collage shows political posters in Bagerhat. Photos: Jannatul Naym Pieal

From Sheikh Dynasty to sibling rivalry: Bagerhat signals a turning tide in local politics

3d | Bangladesh
Illustration: TBS

Unbearable weight of the white coat: The mental health crisis in our medical colleges

6d | Panorama
(From left) Sadia Haque, Sylvana Quader Sinha and Tasfia Tasbin. Sketch: TBS

Meet the women driving Bangladesh’s startup revolution

6d | Panorama

More Videos from TBS

Greta Thunberg deported from Israel

Greta Thunberg deported from Israel

2h | TBS World
BNP is not a revolutionary party: Mirza Fakhrul

BNP is not a revolutionary party: Mirza Fakhrul

3h | TBS Today
News of The Day, 10 JUNE 2025

News of The Day, 10 JUNE 2025

53m | TBS News of the day
Trump sends 2,000 more National Guard and 700 Marines to Los Angeles

Trump sends 2,000 more National Guard and 700 Marines to Los Angeles

3h | TBS World
EMAIL US
contact@tbsnews.net
FOLLOW US
WHATSAPP
+880 1847416158
The Business Standard
  • About Us
  • Contact us
  • Sitemap
  • Advertisement
  • Privacy Policy
  • Comment Policy
Copyright © 2025
The Business Standard All rights reserved
Technical Partner: RSI Lab

Contact Us

The Business Standard

Main Office -4/A, Eskaton Garden, Dhaka- 1000

Phone: +8801847 416158 - 59

Send Opinion articles to - oped.tbs@gmail.com

For advertisement- sales@tbsnews.net