Firsttrip marks three years as it expands b2c travel services

Firsttrip, one of Bangladesh's fastest-growing online travel platforms, is celebrating its third anniversary, marking a significant milestone in its evolution from a B2B-focused operation to a comprehensive B2C travel ecosystem.

Over the past three years, the company's journey has been defined by resilience, innovation and strong customer trust. As Bangladesh's travel landscape evolves with increased connectivity and rising digital adoption, Firsttrip has positioned itself as a reliable and future-ready player.

The platform is now connected with all major international airlines via multiple global distribution systems, offering real-time access to worldwide routes. It also provides booking access to all domestic hotels, further cementing its position as an all-in-one travel partner. With consistent performance across airline networks, Firsttrip has become one of the leading travel agency sales partners for domestic and international airlines in Bangladesh. The platform supports journeys for first-time travellers, families, students and professionals, with a service model centred on clarity, transparency and customer support.

Firsttrip reports more than one million unique customers, a 53% retention rate and a 4.4 out of 5 satisfaction rating across platforms. The company has also established strong partnerships with major banks, telecom operators and lifestyle brands, enabling EMI facilities, rewards, discounts and personalised travel benefits. Its Firsttrip Experience Centre serves as a trusted physical touchpoint, offering support for flights, hotels, refunds, reissues and visa services. Dedicated CRM and customer experience teams ensure timely responses across phone, chat, WhatsApp and email.

Technology remains central to Firsttrip's growth. Investments in scalable infrastructure, AI-powered fare accuracy tools, routing intelligence, data-driven insights, automated operations and enhanced security systems have helped deliver a fast, intuitive and personalised travel experience. These developments have reinforced its position as one of the country's fastest-growing OTAs, reaching millions of digital touchpoints nationwide.

As the platform enters its fourth year, Firsttrip aims to expand airline and hotel partnerships, integrate further AI-driven solutions and foster a travel culture rooted in reliability and trust. With growing industry recognition and a large customer base, the company plans to play a greater role in shaping Bangladesh's travel ecosystem. Three years on, Firsttrip says the journey has only just begun.