Govt issues guidelines to make gas supply services more customer-friendly

The government has issued guidelines aimed at making gas supply services more accessible, transparent, and customer-friendly.

The measures are intended to improve overall service delivery and ensure better responsiveness to consumer needs.

The guidelines also streamline industrial gas load management by allowing the transfer of unused gas within the same premises and under the same ownership, subject to necessary approvals.

The Power, Energy and Mineral Resources Division issued a circular outlining revised measures to address growing demand, improve efficiency, and simplify service delivery in line with international practices.

The directives state that commissioning work for rearrangement and replacement of equipment, while keeping the approved hourly gas load unchanged, must be carried out through enlisted contractors of the respective gas companies.

In such cases, no separate approval from the gas distribution company will be required.

It also states that unused gas load from another industrial unit located within the same premises and under the same ownership can be transferred, subject to approval from the managing director or regional head (manager) of the concerned gas distribution company.

The directives add that industrial units under the same premises and ownership can transfer gas load allocated under the captive power category to the industrial category within the same premises and ownership.

However, gas load from the industrial power category cannot be transferred to captive use.

The circular further states that gas distribution and marketing companies must verify the quality of meters within seven days of installation.