AI use rises at workplaces, but many employees remain hesitant

The use of artificial intelligence (AI) at workplaces in the United States is growing, but many employees are still reluctant to rely on the technology, according to a new Gallup poll.

The survey shows that while more workers are now using AI tools regularly, concerns are also increasing about the risk of job losses. Many employees who avoid AI say they prefer traditional methods, have ethical concerns or are worried about data privacy.

The poll, conducted in February, highlights a mixed picture of how AI is changing workplaces. Some workers see it as a powerful tool that improves productivity and efficiency, while others fear its negative impact.

Scott Segal, a social worker in northern Virginia, said he uses AI to gather information to help elderly and vulnerable patients access healthcare services. However, he also fears that AI could eventually replace his role.

"I think people in jobs that can be replaced should start planning ahead," said the 53-year-old.

The poll found that about 30% of employees use AI frequently, either daily or several times a week, while around 20% use it occasionally.

Around 40% of workers said their organisations have introduced AI tools to improve operations. Among them, nearly two-thirds reported that AI has had a positive impact on their productivity and efficiency.

Managers appear to benefit more from AI than other employees. About 70% of leaders who use AI at least a few times a year said it has improved their efficiency, compared to just over half of other workers.

Among employees who have access to AI but choose not to use it, 46% said they prefer to continue working in their usual way. Around 40% cited ethical concerns, data privacy issues, or doubts about AI's usefulness. About a quarter said they had tried AI but found it unhelpful, while roughly 20% felt they lacked the skills to use it properly.

Thuy Pisone, a contract administrator in Maryland, said she uses AI for simple tasks but avoids it for work she can already handle confidently, such as preparing presentations.

The survey also found growing concern about job security. About 18% of US workers believe their jobs could be replaced by technology, automation or AI within the next five years, up from 15% in 2025.

Workers at companies already using AI are even more worried, with 23% saying job loss is at least somewhat likely in the near future.

Despite these concerns, most workers are not overly anxious. Around 70% said they are not very concerned or not concerned at all about losing their jobs to AI.

Segal said he is considering starting a healthcare support service if AI replaces his current role, as he believes some human-centred services will take longer to be automated. 

For now, he said, he is even using AI tools to plan his financial future, including retirement savings.