Community Bank unveils three-year transformation roadmap
Community Bank Bangladesh PLC unveiled its strategic transformation roadmap for 2027–2029, aiming to become a more trusted, sustainable and cashless institution by 2029.
Managing Director Mohammed Emtiaz Uddin formally unveiled the roadmap at the bank's head office auditorium in Dhaka, before senior executives and officials invited to attend, according to a press release.
"We aspire to transform Community Bank Bangladesh PLC into the country's most trusted, sustainable and cashless bank by 2029," Mohammed Emtiaz Uddin said at the unveiling ceremony before invited senior executives and officials.
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"This transformation is not merely about digital banking—it is about earning customer trust through service excellence, strong governance, innovation, financial inclusion, and sustainable value creation for all stakeholders."
The roadmap sets out 11 strategic priorities to guide the bank over the next three years.
These include building a trusted, customer-centric banking franchise, accelerating digital transformation, and expanding cashless banking solutions.
The bank will also seek to strengthen governance, compliance and enterprise risk management while improving asset quality and ensuring sustainable profitability.
Other priorities include diversifying business and revenue streams across transaction banking, SME, retail, and corporate banking, establishing smart digital branches, and improving the customer experience.
The roadmap also focuses on strengthening operational efficiency through technology and process automation, developing future-ready human capital, and fostering a high-performance culture.
Community Bank plans to promote environmental, social and governance principles and responsible banking while expanding financial inclusion through innovative and accessible services.
Creating long-term value for customers, shareholders and society is another priority under the roadmap.
The bank said the roadmap marks a significant milestone in its efforts to become a modern, technology-driven financial institution that combines innovation, resilience, operational excellence, and customer trust.
Through the transformation programme, Community Bank aims to strengthen its position as a leading digital financial institution by delivering secure, seamless and cashless banking services.
The bank also seeks to contribute to Bangladesh's vision of a Smart Bangladesh and a digitally empowered economy.
