Emirates Ramadan offer for customers

Reflecting the spirit of togetherness and generosity during the Holy Month of Ramadan, Emirates will serve thousands of meal boxes for fasting customers onboard and at boarding gates, screen various religious content and popular TV shows on ice, and offer traditional Ramadan dishes in the lounges.

During Ramadan, the Emirates Lounges in Dubai International Airport (DXB) will offer an array of Arabic sweets, dates, and coffee. Traditional hot and cold dishes are served in the first and business-class lounges. Emirates Lounges in Cairo and Jeddah will also serve various delicious Ramadan dishes. Emirates lounges have dedicated prayer rooms and ablution facilities to ensure a peaceful environment for worship. 

For the comfort of fasting customers at select Emirates Boarding Gates during iftar time, complimentary iftar boxes to help break the fast - containing water, laban, a banana, and dates are distributed.

To ensure the highest levels of accuracy for fasting Muslim passengers, Emirates uses a unique tool to calculate the correct timings for imsak (the time to commence fasting) and iftar while in-flight, based on the times of the sunrise and sunset of the location the flight is passing by using the aircraft's longitude, latitude, and altitude. When the sun sets, the captain will officially inform the passengers of the Iftar time.

From Ramadan, customers breaking their fast across all cabin classes to select destinations will be offered nutritionally balanced Ramadan meal boxes. Emirates' Ramadan boxes are served in addition to the regular hot meal service.

Ramadan boxes will be served on flights catering to Umrah groups travelling to Jeddah and Medina during Ramadan. Passengers are also entitled to check in one bottle of Islamic holy water 'ZAMZAM' containing up to 5 litres per person at Dubai International Airport (DXB) and various airports in the Kingdom of Saudi Arabia.

Emirates ice will feature unique religious content for the Holy Month, including Hadi Al-Nabi, Kalimat Fi Hob Al Rasool, Kheir Qodwa, Maqased Su'ar Al Qur'an, and Nafhat in Arabic. Ice will feature Ramadan Ki Fazilat and Ramadan Bakhshish Ka Saman in Urdu. The Holy Qur'an is also available on ice.

Emirates provides Ramadan awareness training for its cabin crew and on-ground teams in Dubai and its network. Special training resources have been provided to ensure operational teams are aware of the Holy Month, understand its cultural significance and nuances, and recognise specific practices that Muslims engage in. Thus, they are prepared to provide customers with the highest levels of service throughout their travel experience.