Chief Relationship Officer (CRO) | Rupayan Group

Responsibilities & Context
The Chief Relationship Officer (CRO) is a senior member of the executive leadership team, responsible for supervising and coordinating the operations of multiple strategic departments, including Sales, Marketing, Credit Realisation, Land Acquisition, Registration, Loan Processing, Pending Investment, Estate Management, and Legal Affairs. The CRO will lead the development and execution of a comprehensive revenue strategy, build strong stakeholder relationships, and ensure alignment across all business functions to maximise profitability and operational efficiency.

Key Responsibilities

Strategic Leadership & Planning

• Develop and execute an integrated revenue strategy aligned with the company's growth objectives.
• Act as a strategic adviser to the CEO regarding revenue enhancement and risk mitigation.

Departmental Supervision

Oversee and synchronise the operations of the following departments:

• Sales & Marketing: Ensure achievement of sales targets as per ABP.
• Credit Realisation: Ensure timely collection of dues, minimise bad debts, and monitor receivables.
• Land Acquisition: Supervise due diligence, negotiation, and documentation for new land purchases.
• Registration: Ensure error-free and timely property registrations in line with legal standards.
• Loan: Coordinate with financial institutions for project financing, client home loans, and internal credit schemes.
• Pending Investment: Monitor and regularise pending client or investor contributions.
• Estate Management: Oversee customer handover, property records, and after-sales services.
• Legal: Supervise all legal matters, litigation, contracts, and compliance.

Stakeholder Relationship Management

• Build and maintain productive relationships with banks, financial institutions, regulators, clients, government bodies, and vendors.
• Mediate between internal departments and external parties to resolve disputes or delays.

Risk Management & Compliance

• Identify operational risks within supervised departments and implement corrective actions.
• Ensure compliance with all legal and regulatory obligations, particularly in land, loans, and client transactions.

Process Development & Reporting

• Introduce SOPs and streamline cross-departmental workflows for transparency and efficiency.
• Provide high-level reports to the Board and CEO on KPIs, risks, revenue streams, and legal exposure.

Requirements

Education

• Bachelor's degree in any discipline from a reputed university.
• BBA in Marketing or Finance will be considered an advantage.

Experience

• At least 15 years of experience.
• Applicants should have prior experience in Real Estate, Group of Companies, or Developer businesses.

Additional Requirements

• Age 42 to 45 years

Compensation & Other Benefits

• Mobile bill, tour allowance, performance bonus
• Lunch facilities: partially subsidised
• Salary review: yearly
• Festival bonus: 2
• Fulltime rental car with driver & fuel allowance as per company policy

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