Shwapno launches Bangladesh’s first self-checkout counters

Shwapno, the nation's leading and most popular retail chain, has pioneered a transformative shift in Bangladesh's shopping by launching the country's first self-checkout counters in grocery retail.

This breakthrough is driven by an application developed internally by Shwapno's energetic technology team, with support from Sunmi, Mastercard, and EBL, underscoring the company's commitment to innovation and customer convenience.
The service debuted at Gulshan-1 and will gradually expand nationwide. Inauguration: August 20, 2025, 2:00 PM

On August 20, 2025, at 2:00 PM, the inauguration was held at SHWAPNO Gulshan 1, attended by distinguished guests and senior officials. The event welcomed:

Mr. Sabbir Hasan Nasir, Managing Director, Shwapno

Syed Mohammad Kamal, Country Manager, Bangladesh, Mastercard

Ms. Rukaia Rafa, Product Manager, Shwapno

Md. Saniul Zadid, Country Head, Bangladesh Team, MEA, Shanghai Sunmi Technology Group Co., Ltd.

M. Khorshed Anowar, Deputy Managing Director (DMD), Head of Retail & SME Banking, Eastern Bank PLC

Miraz Anik, Software Developer

Several other senior officials also attended, contributing to the event's success.
 

With self-checkout counters, shoppers experience a seamless and independent process: scan products, bag items, and pay instantly with contactless cards or digital wallets—no waiting required. Shwapno's in-house team developed the core technology, while partners supported implementation: Mastercard connected Shwapno with Sunmi for advanced checkout devices, and Eastern Bank PLC (EBL) provided secure payment gateway solutions.

To mark the launch, Mastercard will gift customers eco-friendly shopping bags at Gulshan–1 when they transact BDT1000 or more using any Mastercard at the self-checkout kiosk.

Speaking at the launch, Ms Rukaia Rafa, Product Manager, Shwapno said: "It's an honor to be part of the team that built Bangladesh's first self-checkout system. This project proves that young Bangladeshi technologists can create innovations on par with any developed country."

Sabbir Hasan Nasir, Managing Director, Shwapno, stated: "Shwapno consistently leads retail innovation in Bangladesh. Introducing self-checkout counters, developed by our talented technology team, is a milestone in delivering world-class convenience. We are proud to debut this service in the country and appreciate Mastercard, Sunmi, and EBL for their invaluable support."

Syed Mohammad Kamal, Country Manager, Bangladesh at Mastercard, said, "Mastercard is delighted to help bring Bangladesh's first self-checkout in grocery retail with Shwapno. This reflects our commitment to digital innovation and greater convenience for cardholders, supporting Bangladesh's digital growth."

M. Khorshed Anowar, DMD, Head of Retail & SME Banking, Eastern Bank PLC, stated, "We are proud to provide the technology backbone for this initiative. EBL leads digital banking, and this collaboration shows our commitment to modern payment solutions."

Paul Frost, Commercial Counselor, US Commercial Service, Embassy of the United States of America, also attended the event.