Pragati Life launches call centre for faster customer support

Pragati Life Insurance PLC has launched a dedicated call centre as part of its efforts to provide faster, easier and more responsive services to policyholders.

The call centre was inaugurated on Sunday (20 September) at the company's head office by Pragati Life Insurance PLC Managing Director and CEO Md Jalalul Azim, according to the press release.

Additional Managing Director and CFO Chandra Shekhar Das, FCA, along with other senior company officials, was present at the inauguration.

Through the new call centre, policyholders will be able to contact Pragati Life for information, queries, service-related issues and other requirements concerning their policies.

The initiative is intended to make it easier for customers to contact the company and receive appropriate assistance in a timely manner.

The call centre hotline is +8809610910075.

The service will be available from 10am to 5pm, except on Fridays, Saturdays and government holidays.

Speaking at the inauguration, Md Jalalul Azim, managing director and CEO of Pragati Life Insurance PLC, said, "The call centre will enable us to maintain easier and more effective communication with our policyholders. We will give priority to their queries and service needs and make every effort to provide timely assistance and solutions."

He added, "Our responsibility to customers does not end with providing a policy. We believe that being there for our policyholders throughout the policy lifecycle and providing timely support when they need it are equally important. This call centre is another step towards fulfilling that responsibility."

Pragati Life said it remains committed to placing policyholders at the centre of its service approach.

The company said it would continue to improve service delivery through accessible communication channels and technology-driven solutions, aiming to make policy servicing simpler, more responsive and convenient for customers.